List
15 books
The Experience Economy
B. Joseph Pine II
0 recs
Mapping Experiences
James Kalbach
More Is More
Blake Morgan
Outside In
Harley Manning
The Cult of the Customer
Shep Hyken
The Customer of the Future
The Effortless Experience
Matthew Dixon
The Power of Moments
Chip Heath
1 recs
Winning Her Business
Bridget Brennan
Would You Do That to Your Mother?
Jeanne Bliss
Hug Your Haters
Jay Baer
Customer Experience Management
Nihat Tavsan
Customer Understanding
Annette Franz
The Ten Principles Behind Great Customer Experiences
Matt Watkinson
Winning at Social Customer Care
Dan Gingiss
